OUR CARE TEAM
The staff at Broad Street Veterinary Hospital are connected by an undying passion for the well-being of all animals. Read on to learn more about how they make us the greatest Veterinary Hospital in Richmond.
Hospital Administrator
der Au has been a member of the Broad Street team for almost 14 years and brings extensive management experience to her position as Hospital Administrator.
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Prior to arriving at Broad Street, der Au worked in the corporate world, specifically in the banking sector. She obtained her degree from James Madison University. When asked about her favorite part of her job, she says,“I enjoy working with my team to ensure the best outcome for patients and clients. I love being able to provide a positive experience for them.”
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der Au lives in Richmond and enjoys gardening, cooking, and entertaining friends and family. She also enjoys spending time with her rescue dog - Pippa - who is a K9 Good Citizens, as well as her rescue cat - Kitten.
AMANDA LAFLESCH
Licensed Veterinary Technician
Amanda LaFlesch joined Broad Street Veterinary Hospital in March 2016 as a Licensed Veterinary Technician. She graduated from VCU in 2008 with a Bachelors in Biological Sciences, and from Cedar Valley College in 2010 with an Associates in Veterinary Technology. She has considerable knowledge in both emergency and small animal primary practice. Her favorite part of her job is anesthesia, and the opportunities it opens for excellent patient well-being.
In her free time, she enjoys running, helping with Habitat for Humanity, softball, and other charitable events.
VERONICA
WALTERS
Licensed Veterinary Technician
Veronica is our newest Licensed Veterinary Technician and joined the BSVH team this past year. She graduated from Blue Ridge Community College’s Vet Tech program in 2018. She began her career in 2013 and has both experience in both primary practice and emergency medicine. Her favorite part of being a licensed technician is playing an essential role in bringing animals back to good health and learning new ways to excel in the field of veterinary medicine. She has three sweet cats, two dogs, a 7-year-old son and a baby girl on the way. When she is not at work, she enjoys spending quality time with her family, time outdoors, yoga and reading.
JOHN FERGUSON
Senior Veterinary Assistant, Kennel Manager
John has been a member of the Broad Street team since 1987 and holds the titles of both Senior Veterinary Assistant
and Kennel Manager.
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John is skilled in working with even the most nervous or fearful patients, dogs and cats alike. Our clients know that when it comes to handling their pets, their animals couldn’t be in better hands. He is also the resident food expert, responsible for our nutritional inventory.
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When John isn’t working, he enjoys spending time with his family and his own pets and watching football.
KAREN REECE
Veterinary Assistant
Karen Reese joined the Broad Street team in 2008 as a Veterinary Assistant. She has extensive experience working with animals, both as an assistant and also in boarding facilities.
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Karen shows compassion toward all patients and is especially fond of our house cat Eileen. The best part of their day is going to lunch with Karen, and getting brushed by her every morning!
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When she isn’t working or showering Eileen with attention, Karen enjoys reading and spending time with her own pets.
TIFFANY ALLAN
Veterinary Assistant
Tiffany joined the Broad Street Veterinary team in 2018. She is a Richmond native who has loved animals all her life. She has worked with many local rescue groups and has rescued many pets. Currently, she has a one-eyed, black, German Shepherd named Heidi, a Pitbull named Elton John, and her ferret, Sable. She has been in the veterinary industry for 5 years.
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In her free time, she enjoys yoga, going to the river, and hiking in the mountains. You can catch her dog, Elton John, behind the front desk most days, happy to greet you!
AUSTIN MORALES
Veterinary Assistant
Austin has been a part of the Broad Street Vet team since 2016. Originally from Fairfax Virginia, he attended Virginia Commonwealth University where he received his double major in both Mass Communications & Sociology. Austin has extensive experience working at Vet Clinics as he loves dogs and cats of all shapes and sizes.
When Austin isn't assisting the Veterinarians or Technicians, he helps manage our social media, as well as makes the team laugh with his hilariously corny sense of humor.
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DEBBIE CROWDER
Veterinary Assistant, Groomer
Debbie has been making pets look their best at Broad Street since 1995,
and also groomed professionally prior to joining our team.
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Because of her vast experience, Debbie has an understanding of nearly every breed, in both grooming needs and temperament. From difficult cuts to basic trims, our clients know her as a proficient and trusted groomer for their pets.
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When she isn’t working, Debbie enjoys spending time with her family and pets, including several border collies and horses. She is also actively involved in volunteering with 4H.
DER AU MICHAEL
EMILY BELL
Customer/Client Service Representative
Emily joined the BSVH family in August 2019. She has been working with animals for over 10 years and worked closely with a small dog rescue organization when she lived in North Carolina. She is married with a 5-year-old boy and two big dogs.
Emily, during her free time, enjoys spending time with her family being outdoors, especially at a park. Other hobbies include photography and painting.